Ever get that sinking feeling? That pit-of-the-stomach sensation when you understand one thing’s gone improper. Enterprise house owners know what I am speaking about. We get it when that buyer calls to complain a few job. Or when a provider’s key cargo does not arrive on time.
You are a enterprise proprietor. You already know this sense. When is it absolutely the worst? When it is a know-how help challenge. You come to work and your laptop display screen is just not the way in which you left it the evening earlier than. Whenever you arrive at your workplace this morning, you are not greeted by the everyday desktop. As a substitute, the display screen is frozen at “Home windows is beginning up.” An replace that routinely downloaded final evening screwed one thing up. Your display screen is black. And now so is your temper.
You watch the display screen for a couple of minutes, ready for one thing to occur, however you understand nothing will. Lastly you restart the pc. Twice. Identical outcome. Now you have got that sinking feeling. You see your morning slipping away: This laptop is not going to begin. And neither is your day. Till you get some assist. You’ll have to name technical help. However halt your hyperventilation-there’s no want to fret in any respect. As a fellow enterprise proprietor, I am going that will help you. As a result of I’ve discovered methods to deal with technical help with a number of guidelines for individuals like us.
Rule One: Do not Get Indignant
You will get indignant when you stay in a metropolis the place it snows half the yr and your group begins the season 0-4. You will get indignant each time you hear that Jennifer Lopez is paid $12 million to be a choose on American Idol. However this time, getting indignant will not assist anybody. And it will not show you how to get your challenge resolved any faster. For those who’re operating your individual enterprise, the very last thing you need is in your staff to see you storming round your workplace, wildly swinging a golf membership over your head like a tomahawk when you kick over your chair and repeatedly yell “Why, why, why!” It is sufficient that your family’s seen this conduct. You could give staff the impression that all the things is in management. That YOU are in management. You’re a businessman. You might be Don Draper. So do what he would do at 8 a.m.-have a bourbon and a smoke. Microsoft (MSFT) Home windows by no means rattled Don Draper, proper? So be calm.
Rule Two: Be Good to the Technician
In fact it is annoying that it’s important to wait on maintain. And all of us notice how aggravating it may be when it’s important to punch in your “buyer ID,” ZIP code, mom’s maiden title, favourite trip spot, and social safety quantity into the automated system thrice, solely to be requested for that very same info once more the minute a stay individual comes on the phone. It is not his fault. The technician is simply doing his job. He’ll be good. It’s good to be good, too. You are a enterprise proprietor. How would you prefer it if some buyer was being a jerk to considered one of your staff? You are not going to get on his good facet by being a jerk to him. At greatest, you may earn the appropriate to be placed on maintain 5 extra occasions than vital or be compelled to sit down and wait in silence for a lot of additional minutes, questioning what he is truly doing as he is clicking away on his keyboard.
Rule Three: Be Affected person
You already know from operating your individual enterprise that typically the solutions cannot be delivered instantly. Do not you want your prospects would even be a bit of extra affected person after they name with an issue? In fact you do. So take a deep breath. Don’t fret about these lengthy silences on the road once you suppose you’ve got been disconnected. He is there. He is in all probability simply mulling issues over. Or speaking in regards to the challenge along with his colleagues. No matter. Be affected person. Reply the questions. Take this time to rearrange your schedule. This downside will finally get resolved. It is going to simply take a while, that is all. Do not even think about grabbing the golf membership once more and knocking that image of your spouse and kids at Disney (DIS) off your desk 폰테크.
Rule 4: Cede Management
As a enterprise proprietor, you might be in all probability a management freak. Like me, you hate different individuals doing issues you do not perceive. That is why you do not work for anybody anymore. However to get your downside fastened, you are going to have to relinquish that management… a minimum of for a couple of minutes. When the technician asks to remotely take over your system to do his troubleshooting, simply let him. Don’t fret about safety. Attempt not to think about something malicious he could possibly be doing. Do not fret that he will search the web sites you latterly visited. Bear in mind, he does not care about all that. He has others in your state of affairs he wants to assist, too. Let him take over your laptop and run all these sophisticated scripts and packages that solely the technical help guys know methods to run. Do not ask what he is doing. Actually, do not even watch what he is doing. Look over some paperwork as a substitute. Attempt to look busy. Stroll across the workplace as when you’re misplaced in your ideas, conjuring up some good plan to take your corporation to new heights. The tech man will quickly end.
Rule 5: The Most Vital Rule… Delegate
Have not you discovered something over the previous 20 years operating your individual enterprise? You are the boss. So act like one! You already know by now that you will solely screw issues up by doing the service your self, so you have got another person do it. You already know by now that you will lose that buyer when you name him and scream about his overdue bill, so you have got another person do it. And it’s best to know by now that you will by no means be the technical wizard that you just as soon as thought you possibly can be once you purchased your first Home windows 3.1 computer-so you might want to delegate this, too. The minute you see one thing is improper, have one other man in your workplace, or your tech man, take care of the issue. And as a substitute, choose up the phone and name a buyer. Test on an order. Stroll across the warehouse. Order lunch for the workers. Simply do one thing else extra helpful. And extra applicable for the proprietor of a company.
See? It was only a easy repair. Your laptop is up and operating. Life can return to normal-just in time for lunch.