I imagine there are some necessary guidelines that each one pc professionals should observe whatever the particular space of experience. I will name these “The 5 Golden Guidelines of Tech” and see what you consider this, nevertheless it’s my each day creed. I would wish to get some suggestions on these whether or not you’re a tech or a consumer who has had expertise with tech help of any sort. If you happen to’ve ever handled a tech who did not observe these guidelines, you most likely are within the majority. Have I missed any main factors on these golden guidelines?
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- At all times present respect for the individual you’re supporting (consumer) and by no means make them really feel silly for not having your degree of experience. I’ve seen many techs make enjoyable of customers and it isn’t fairly. It is the identical factor as that bully that used to do it to you at school since you have been a nerd. Not cool 폰테크.
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- By no means be too proud to name technical help for help with a product you are not completely conversant in and even one you assume you recognize. This humility will repay once you get the job performed extra shortly than the following man as a result of he was afraid to confess he wanted some assist.
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- Discover out what the real drawback is. You possibly can repair the issue you have been requested to repair, but when that is not the underlying challenge, it should occur once more. Additionally keep in mind that due to not having your degree of expertise, many of us will not know what is basically mistaken and also you by no means need to make them really feel dangerous for this, however you will have to ask many questions the consumer thinks they already answered to get to the foundation of the issue.
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- Make phone calls. For some motive, some people do not wish to make phone calls. We might somewhat ship an electronic mail/textual content/chat, and many others. however I imagine that there’s nothing extra productive than a phone name for getting the trade of data performed shortly. It additionally provides the personal contact and may make for higher relationships with customers.
- Be productive by maintaining electronic mail as a substitute. Test your electronic mail not more than as soon as per hour and switch off notifications for electronic mail if in any respect doable. This retains you extra productive with the intention to take higher care of the backlog of stuff you have already got to do. There are a lot of different productiveness suggestions I can suggest in a future publish.